Refund policy
1. Policy Statement: At Margot, we do not offer refunds to your original payment method. Instead, we offer store credit for eligible returns under specific conditions. Please read this policy carefully before making a purchase.
2. Scope of Policy:
This policy applies to all purchases made through margotmargot.co.uk. Certain products or services may be explicitly marked as non-refundable or final sale, and are not eligible for any return or credit.
3. Store Credit Eligibility & Process
To receive store credit, the following conditions must be met:
Time Limit:
You must initiate a return for store credit within 14 days of your original purchase.
Product Condition:
Returned items must be in their original packaging and unused.
Proof of Purchase:
A valid proof of purchase, such as an order number or receipt, must be provided.
To initiate a return for store credit, please contact our customer service at hello@margotmargot.co.uk
4. Exceptions
We may make exceptions in cases of defective or damaged items upon receipt. If you receive a damaged or incorrect item, please report it to our customer service within 48 hours for assistance.
5. Legal Compliance
This policy is designed to comply with relevant consumer laws. Customers are encouraged to review their local regulations regarding consumer rights and returns.
6. Policy Updates
Margot reserves the right to amend this policy at any time. Any changes will be posted on our website.
7. Contact Us
For any questions or concerns about this policy, please contact us at: hello@margotmargot.co.uk
